FAQ's

Q1 How can I place an order on Gmcricket.in?

Ans: Follow below-written steps and successfully place your order:

Step 1: Visit Gmcricket.in and go to your favorite category.

Step 2: Choose the product which you want to buy and add it to your shopping cart.

Step 3: You can add some more additional products to your shopping cart or can proceed to checkout.

Step 4: If you are a new customer then register yourself on the website. If you are an existing customer, then login with your credentials. Also, you can check out as a guest.

Step 5: If you are a new customer then enter your shipping address or select your already mentioned shipping address if you are an existing customer.

Step 6: Now, select the payment method & complete your payment process.

Step 7:  Once the payment is done, you will be redirected to the payment success page & will receive shortly an order confirmation e-mail.

Q2 What are the available payment methods for purchasing products?

Ans: We are only accepting the following online payment methods:

• Credit Card – Master & Visa
• Debit Card
• Net Banking
• Paytm
• Wallet & UPI Transactions
• Cash on Delivery (COD) is not available.

Q3 Are there any shipping or charges?

Ans: Orders below Rs. 2000 will be charged a shipping amount of Rs.100. We are providing free shipping on orders above Rs.2000.

Q4 How long it will take time for delivering the order?

Ans: We make every effort to process your order within 24 hours it is placed. Once your order is shipped it normally takes 2-3 working days in major metro cities. For other locations however, the delivery may take up to 3 to 5 working days. Some products that weight more, are sent by surface mode and may take between 3 to 10 day depending on the location.

Q5 How do I come to know about my order confirmation & status?

Ans:  Completion of payment will be redirecting the customers to the payment success page displaying payment done successfully. You will also receive an order confirmation e-mail on your registered e-mail.

For getting information regarding order status or tracking, Registered users have to do Login “My account section”.

We will also send you the e-mail with the name of the shipping company & tracking number of your consignment, once the order is shipped. So, Guest users can track their orders from that number.

Q6 Are all the products genuine?

Ans: Gmcricket.in is managed by Delux Sports Company in India. We are the official manufacturer and distributor of GM (Gunn & Moore) products in India.

All sold products are 100% genuine. One can buy without any hesitation and be assured about the quality of the products.

Q7 Is it secure to use my card details on Gmcricket.in while purchasing?

Ans: All of your online transactions are highly secured & protected by CCAvenue using SSL. This technology encrypts the relevant information of your card during the transaction process. This encryption of your details makes your purchasing experience safe and secure.

Q8 What should I do if I didn’t receive my order?

Ans:  In case if you didn’t receive your order within an estimation time then it would recommend you to please contact us within 30 days of non-delivery. We will assure you to assist you accurately.

Q9 What happens if I am not available at my home at delivery time?

Ans: If you are not available at your home during the time of delivery then anyone from your family members at home can take your courier from the courier partner. In case, if there is no one is available at your residence also then our courier partners will attempt to deliver the package thrice before returning it to our warehouse.

Q10 Are there any taxes or hidden charges?

Ans: There is not any kind of hidden charges on our products. Our prices are exclusive and buyers need not to pay any extra amount.